Patient Frequently Asked Questions

Welcome to our Patient and Client FAQ section. The purpose of this section is to answer some of the questions you have before you ask them and to give you an idea of the questions other
patients and clients have asked. However, if you have a question of a more immediate or personal
nature that you want answered before you arrive for your visit, please ask.

(Click on a Question to view the Answer)

What should I expect on my first visit?

On your first visit, your physical therapist will perform an examination/evaluation to determine
what deficits and/or problems you have that can be addressed in physical therapy. The
examination/evaluation involves a thorough history, a systems review, and tests and measures
that allow the physical therapist to get a more specific understanding of your condition. Your
physical therapist will make a clinical judgement as to your diagnosis and prognosis. A treatment
program will be developed aimed at resolving the problems identified as well as to attain the
goals you set in conjunction with the physical therapist.

What types of interventions may I receive?

The interventions you receive will depend on what the physical therapist finds in the
examination/evaluation. Our intervention programs include coordination among all people
involved in your care (other health care professionals, family, friends, caregivers, and others),
communication to ensure a good exchange of information, thorough documentation of the care
and services provided, and instruction to you and others involved in your care to promote and
optimize our services. Most physical therapy plans of care will include three categories of
interventions: therapeutic exercise, functional training in self-care and home management, and
functional training in work or school, community, and leisure environments. Other interventions
might include manual therapy techniques; use of equipment such as supports, orthotics, or
prosthetics; electrotherapeutic modalities; and mechanical modalities.

How long will my visit last?

Treatment time will vary according to what the physical therapist finds during the evaluation.
There is no specific time limit for physical therapy. Whatever is found to be appropriate during
the examination/evaluation will become part of the patient’s or or client’s program and the
program will be updated as appropriate. Generally speaking, a typical visit will last
approximately 1 hour.

How is my progress measured?

Because your physical therapist will perform a meticulous examination/evaluation, quantifying
and qualifying all the deficits and problems you are presenting with, examination/evaluation to
determine progress are possible. You will be re-examined based on your diagnosis as well as the
chronicity of the problem. Additionally, the physical therapist always needs to be aware of
follow-up visits with your physician as a re-examination may be performed so that the physician
can be updated at that time.

Will I need follow-up or maintenance care?

The answer depends entirely on the physical therapist’s examination/evaluation to determine your
diagnosis and prognosis. Most patients are given instructions on a home exercise program upon
discharge from physical therapy.

What if I need to return to physical therapy?

If you have a recurrent problem after your discharge from physical therapy, how/if you will
return to physical therapy will depend on a number of factors. It would depend if it was a re-injury
of the same specific problem, how long it has been since you were last in physical therapy,
how long it’s been since you saw the physician (if a physician referred you), and many other
factors. In general, if you are discharged from physical therapy and feel the need to return, you
should contact the physical therapist who treated you. He or she will review your chart and call
back to discuss with you what should be done, depending on the problem you are having.

Is it ok to ask my doctor about physical therapy?

Absolutely. If you have a problem that you think can be helped with physical therapy, feel free to
give us a call. After discussing with you the specific problem you present with, we can give you
a better idea if it is something that is manageable with physical therapy. You can also give your
doctor a call. If he or she is not sure, he or she is welcome to contact us as well. In today’s
healthcare, if you feel physical therapy can be helpful to you, you will need to stress your
feelings to the doctor you are seeing.

Will my insurance cover physical therapy?

Although most insurance companies do cover physical therapy, what they cover specifically
varies greatly. Please review our billing and insurance participation section on this website, and if
you have additional questions regarding your specific insurance give us a call. Our billing
manager will be glad to verify and explain your coverage to you.

How do I arrange an appointment?

If your physician gives you a referral to physical therapy, simply call our office for an
appointment. Our clinic hours and location are explained on the location and hours page of this
website. Our office staff will get all the necessary information from you and assist you with an

What should I wear?

In general, wear comfortable clothing to physical therapy. If you are presenting with a problem
of your cervical spine, upper back or shoulders, the therapist can provide you with a gown as
needed to expose these areas. If you are coming for a lower-extremity problem, shorts are
important. You can bring clothing with you if you need to change here.

What should I bring with me?

For your first visit you will need your insurance card, prescription from your doctor, and any
paperwork that was sent to you that needed to be filled out. If you have any operative reports,
MRI or X-ray results, you may bring those as well, but they are not necessary. Additionally, if
you are utilizing any type of brace, splint, or crutches, those should come with you.

What if I have an increase in symptoms?

If you have increased symptoms please call your physical therapist. When you call the office,
please be sure you explain to the office staff that you are having an increase in symptoms. The
office staff will pull your chart and contact your physical therapist or a covering physical
therapist. We will be able to review the information and will give you a call back that same day.
After we discuss the case with you, we will be able to give you guidelines as to what would be
appropriate to reduce your symptoms, whether you need to come in our office, or if you should
contact or follow up with your physician.

It is best to call us prior to calling your physician if a change in symptoms has occurred, it is
important that we fax the physician a report so that he/she can be up to date on your care when
you see him/her for a follow-up visit.

Who chooses which physical therapist I go to?

Oftentimes, your physician will give you a recommendation or a listing of physical therapists in
your area. Sometimes your insurance company will guide you with regard to who is "in network"
for your insurance plan. Ultimately, however, the decision as to where you receive your care is
up to you. If you have a specific request, you need to let your physician or insurance company
know. If we are not in network for your insurance company most plans have out-of-network
benefits that will allow you your choice in physical therapy.

Why should I choose physical therapy?

In physical therapy, the goals should be to resolve your problem, not just temporarily relieve it.
Although medication and other forms of treatment can be helpful in relieving symptoms, physical
therapy produces a long term result. The physician may opt to utilize medication in conjunction
with physical therapy depending on your diagnosis. Unlike some other forms of treatment, our
goal is to help you return to your normal activities through exercise, education and self

What office policies should I be aware of?

We ask that our patients and clients:

  • If you have to reschedule an appointment, please call with as much advance notice as possible.
  • If you will be late, please call to let us know.
  • Missed appointments should be rescheduled so as to maintain consistency in your treatment.
  • Before returning to your physician, please make your therapist aware, so that they can write a progress report for you to take with you.
  • Ample parking is available along with handicap access.
  • Payment due upon each visit.
  • Office hours are Monday through Thursday, 7AM to 7PM, Friday’s from 7AM to 3:30 PM.
What is my responsiblity in physical therapy?

You are our partner in your recovery. Your physical therapist cannot do it without you! We ask
that all patients and clients cooperate by following through with their home exercise programs
and instructions, as this is extremely important in expediting your recovery. It is also important
to keep your scheduled appointments.

Why choose us?

Because of our expertise. We are widely regarded as a leading expert in physical therapy.
Physicians regularly send their own office staff and family members to our facility. We are
dedicated to resolving your problems in an environment that is welcoming and relaxed. Patients
receive personalized care, not an assembly line atmosphere. If you are still not sure, feel free to
give us a call or stop in to speak to one of our therapists. You can also look at our "Quotes"
section on this website to see what some previous patients have said about us.

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